Core Concepts

Understand the building blocks of Reechdesk and how they work together.

Entities

Subsidiaries and brands under your company — each with its own support channel and branding.

Ticket lifecycle from creation through assignment, escalation, resolution, and closure.

Real-time chat with agent presence, offline messaging, and email integration.

Organize help articles into categories with full-text search.

Customize the widget appearance to match your brand — colors, logo, and powered-by badge.