The modern helpdesk platform for support teams
Unify tickets, chat, email, and knowledge base in one powerful workspace. Built for teams that move fast.
Trusted by forward-thinking companies
Features
Everything you need to deliver exceptional support
A complete toolkit built for modern support teams. No bloat, no compromises.
Multi-channel Inbox
Unified inbox for email, chat, and ticket requests. No message slips through the cracks.
Ticket Management
Powerful ticketing with priorities, SLAs, assignments, and automated routing.
Knowledge Base
Self-service portal with articles, categories, and full-text search.
Real-time Chat
Live chat widget for your website. Instant conversations with your customers.
Workflows
Automate repetitive tasks with rule-based workflows and smart routing.
Analytics & Reports
Track response times, resolution rates, and team performance in real time.
Resolve tickets before
your team wakes up
Automate repetitive support tasks with intelligent rule-based workflows. Set it once, let it run.
Industry Solutions
Built for your industry
Pre-configured workflows tailored to the unique challenges of your sector.
Handle failed transactions, chargebacks, and KYC verification with automated workflows
Failed Transaction Auto-Resolution
Detect stuck payments, auto-create tickets, notify customers within 60 seconds
Chargeback Workflow
CBN T+5 compliance tracking, automated evidence collection, timeline management
BVN/NIN Verification
Real-time identity verification during support interactions, fraud risk scoring
Dispute Escalation
Automated path: Agent → Team Lead → CBN CPD, with full compliance logging
A customer reports a ₦15,000 failed transfer. Reechdesk auto-detects the stuck payment via webhook, creates a priority ticket, verifies the transaction status, and responds on WhatsApp — all within 60 seconds.
Meet CBN compliance requirements while delivering fast, multi-channel support
CBN Complaint Tracking
Reference/tracking number auto-generated, 2-week SLA timer, escalation reminders
Agent Banking Support
1.67M+ agents supported with liquidity alerts, fraud reporting, network status
Multi-Entity Management
Separate support for Savings, Loans, Cards, and Investments from one dashboard
Regulatory Audit Trail
Complete activity logs for CBN audits, NDPA compliance, and internal reviews
An agent in Kano reports a liquidity issue. Reechdesk routes it to the liquidity team with agent location data, and triggers a WhatsApp notification to the nearest ATM locator — resolution in under 4 hours.
Resolve order issues, returns, and delivery disputes faster than your competitors
Order Status Automation
Auto-reply with real-time delivery tracking, proactive delay notifications
Returns & Refunds
Auto-approve returns under ₦10,000, route larger amounts to supervisor
WhatsApp Commerce
Handle order inquiries, returns, and complaints directly in WhatsApp
Multi-vendor Routing
Automatically route tickets to the correct vendor or warehouse
A customer messages on WhatsApp about a delayed order. Reechdesk pulls the order status, sends a tracking link, and if delivery is >3 days late, auto-initiates a refund — zero agent involvement.
Handle technical support with SLA tracking, escalation, and knowledge base integration
Bug Report Auto-Triage
Classify severity from description, auto-assign to engineering, link to existing issues
Onboarding Workflows
Progressive onboarding sequences, usage-based check-ins, churn risk detection
API Status Integration
Auto-detect outages from monitoring tools, create incident tickets, notify customers
Multi-product Routing
Route tickets to the right product team based on keywords and customer plan
A customer reports a bug. Reechdesk auto-classifies severity, checks if it matches known issues in your KB, links it to the Jira ticket, and escalates to engineering if it's a P0 — with automated updates at each step.
How it works
Up and running in minutes
Sign up
Create your company account in under a minute. No credit card required.
Configure
Set up your team, channels, and knowledge base in minutes.
Start resolving
Begin answering tickets, chatting with customers, and closing requests.
Trusted by Builders.
Proven in Enterprises.
Across all support teams using Reechdesk
Average customer satisfaction from end users
Handled by support teams on the platform
Support professionals using Reechdesk daily
Pricing
Simple, transparent pricing
Start free, upgrade when you need to. No hidden fees.
Free
For individuals exploring Reechdesk.
- 1 agent
- 100 tickets/mo
- Email channel
- Knowledge base
- Reports
- 1 entity
- Basic automations
- Custom SMTP
- White-label
- API access
- Workflow automation
- SSO
- Dedicated database
Starter
Perfect for small teams getting started.
- 3 agents
- 500 tickets/mo
- Email channel
- Knowledge base
- Reports
- 3 subsidiaries
- Basic automations (3 rules)
- Custom SMTP
- White-label
- API access
- Workflow automation
- SSO
Professional
For growing teams that need more power.
- 10 agents
- 3,000 tickets/mo
- Email, Chat & WhatsApp
- Knowledge base
- Reports
- 5 subsidiaries
- Custom SMTP
- White-label
- API access
- Workflow automation
- SSO
Enterprise
Unlimited scale with dedicated infrastructure.
- Unlimited agents
- Unlimited tickets
- All channels
- SSO (SAML/OIDC)
- Dedicated database
- Workflow automation
All plans include 14-day free trial · No credit card required · No commitment · Cancel anytime
Overage beyond plan ticket limits from ₦50/ticket
FAQ
Frequently asked questions
Everything you need to know about getting started.
Testimonials
Loved by support teams
“Reechdesk transformed how our support team operates. We cut response times by 60% in the first month.”
“The multi-channel inbox alone is worth the price. Everything in one place, finally.”
“We migrated from Zendesk in a weekend. The import tools and onboarding made it seamless.”
“The knowledge base cut our ticket volume by 40%. Customers find answers before they even ask.”
“Real-time chat plus automated workflows means our team handles 3x the volume with the same headcount.”
“White-label support lets us deliver Reechdesk under our own brand. Our clients think we built it.”
“Reechdesk transformed how our support team operates. We cut response times by 60% in the first month.”
“The multi-channel inbox alone is worth the price. Everything in one place, finally.”
“We migrated from Zendesk in a weekend. The import tools and onboarding made it seamless.”
“The knowledge base cut our ticket volume by 40%. Customers find answers before they even ask.”
“Real-time chat plus automated workflows means our team handles 3x the volume with the same headcount.”
“White-label support lets us deliver Reechdesk under our own brand. Our clients think we built it.”
Ready to transform your support?
Join teams delivering exceptional customer support with Reechdesk.
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